Connect with Us
At Coosa Pines, we honor our members by providing the best customer service and financial support in the area. Our friendly service staff is happy to assist you with any financial questions you may have. Feel free to contact us by phone, email, or in one of our convenient locations.
Email & Phone Numbers
Please email any questions or concerns to [email protected], by phone at (256) 378-5559, or call toll-free 1-800-237-9789 to speak to a financial representative.
If you need to report a lost or stolen debit card, please call 1-800-472-3272, as well as your local branch.
Managing Auto Attendant
When calling in, it may be helpful to know that once you have selected an option from the Main Menu:
- Your call will ring to each representative assigned to that option until someone is available.
- If no one is available at that time, your call will keep rotating until someone becomes available.
- If no one answers within the time limit,
- The member service queue will send you to voicemail after five minutes,
- And the loan queue will send you to voicemail after four minutes.
Phone Queue Options:
- Option 1. Lost/Stolen Debit Cards (Also Fraud on Card)
- Option 2. Express Line Telephone Banking
- Option 4. Member Service
- Option 5. Lending
- Option 6. Collections
- Option 8. Military Lending Act Disclosures
- Option 9. Company Directory (by Last Name)
Holiday Closings
In observation of the 2025 holidays, Coosa Pines will be closed on the following dates.
| Date | Holiday |
|---|---|
| January 1 | New Year's Day |
| January 20 | Martin Luther King Day |
| February 17 | Presidents' Day |
| May 26 | Memorial Day |
| July 4 | Independence Day |
| September 1 | Labor Day |
| October 13 | Columbus Day |
| November 11 | Veterans' Day |
| November 27 | Thanksgiving |
| December 25 | Christmas Day |
Co-Op Shared Branching
For many years, big banks held one significant advantage over credit unions: Locations! Thanks to Co-Op™ Shared Branches, that advantage is a thing of the past!
As a Co-Op Shared Branch Network member, Coosa Pines FCU provides our credit union members access to over 5,000* branches across the United States. This extensive network ensures that you can easily manage your Coosa Pines FCU accounts no matter where you are.
- Mobile Apps for CO-OP ATM / Shared Branch Locator: iPhone or Android
- Call 1-888-SITE-CO-OP (888-748-3266) to find a location by telephone.
- Text a ZIP Code to 91989 to find nearby Shared Branch Locations.
- Call 888-837-6500 for live personal assistance.
- Use the Widget on the CoosaPinesFCU.org homepage.
THE FOLLOWING TRANSACTIONS MAY BE COMPLETED AT A CO-OP LOCATION:
- Deposits
- Withdrawals
- Transfers
- Loan payments
- Balance inquiries
THE FOLLOWING TRANSACTIONS MAY NOT BE COMPLETED AT A CO-OP LOCATION:
- Open a Coosa Pines FCU account.
- Close a Coosa Pines FCU account.
- Obtain a transaction history on a Coosa Pines FCU account.
- Cash third-party checks.
When visiting a Shared Branch, CPFCU members must present a valid, non-expired government-issued ID and their CPFCU member/account number.
ACCEPTABLE IDS INCLUDE:
- State-issued Driver's License
- State-issued Non-Driver's License or ID
- Military ID
- Passport
THE FOLLOWING WILL NOT BE ACCEPTED FOR IDENTIFICATION:
- Expired Temporary Driver's License
- Expired Driver's License
- Company/ Employer Picture ID
- School ID
- You will be asked to complete a deposit/withdrawal slip,
- Provide your Coosa Pines FCU member number,
- Provide a valid (non-expired) government-issued identification card,
- Verify and sign a completed receipt,
- And place a right thumbprint on a check over $50.00 to be deposited or cashed.
Coosa Pines FCU has allowed funds from certain checks deposited at a Co-Op Shared Branch to be immediately available for withdrawal. However, there are instances where a hold may be placed on funds deposited by check at a Shared Branch. In some cases, funds may not be available for withdrawal until the fifth business day after the day of deposit, depending on the type of check that is deposited. However, the first $200 of the deposit will always be available on the first business day after the day of the transaction.
If you believe the funds should be released immediately, please contact a Coosa Pines representative to review the deposit. The CPFCU employee may release the hold immediately if it meets normal requirements.
FUNDS FROM THE FOLLOWING TYPES OF CHECKS WILL LIKELY BE PLACED ON HOLD:
- Local Checks – If the account balance does not exceed the check amount
- Non-local Checks
- Unfamiliar Business or Payroll Checks
- Insurance Drafts
- Counter or Starter Checks
- Cashier Checks or Official Checks
- Money Orders
NOTE: Longer check holds may apply when you visit a Co-Op Shared Branch. If you need the funds from a deposit right away or have any questions regarding your account, you should contact any Coosa Pines FCU branch to speak with a Member Service Representative regarding your transaction. Please remember that Co-Op Shared Branch locations employees cannot release a Coosa Pines FCU deposit hold or answer questions regarding your account that are not specifically related to your transaction or current balance(s). Transactions performed at Shared Branch locations are subject to the Co-Op Shared Branch Network's fees, rules, policies, and procedures.